SHIPPING


General Information
After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.

All items are shipped directly from our shop. You may receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of COLOURSOFMYLIFE.CO.UK or UPS by inserting the tracking number supplied.

Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30-day period, we cannot guarantee your refund.


Cancellations
You can cancel your order, for any reason, up to the moment it is processed by the shop. Once it has been processed, you cannot cancel but you may return your order.

Alternatively, You can use the contact form, or call us (available Monday to Friday 9am-5pm GMT+2).


Shipping
We deliver worldwide via UPS. Shipping is calculated at the checkout. Please note that some services may not be available in all countries (please see below paragraph “Territories not covered”).

Shipments will be made form Romania, Bucharest, Postal Code 040288. For an estimate cost please use the below table or following link “UPS Cost and Time”. Please note that the amount is just an estimate.

Use above link to ensure that your preferred UPS service option is available, and to identify the zone number for your shipment. Zones are used to calculate the cost of your shipment.

To determine if a service option is available from your chosen origin postal code to your destination, visit the 'Calculate Time and Cost' tool on the Romania home page at www.ups.com or call your local UPS office.
• Prices are exclusive of VAT & Fuel Surcharge
• For service, weight and size restrictions or surcharges for additional services please refer to UPS published tariff.
• Current terms and conditions apply

Shipping times will vary. All services make deliveries between Monday and Friday 9am-5pm GMT+2(with the exception of public holidays).


Shipping to Romania
Shipping to Romania is FREE of charge.
The delivery service that we use is FAN COURIER and we recommend you to use the same service for easy return. However, if you want to use a different courier service to return the products, you can choose any other service.

Return charges will be in customer's responsibility.


Shipping to United States
For imports from Europe please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will have one week to provide this information. Click here for more details from US Customs.


Territories not covered
Our partner UPS doe not deliver in the following countries and territories:

Antarctica, Ascension Island, Bouvet Island, British Indies, Caroline Island, Christmas Island, CocosIsland, Comoros, Equatorial Guinea, Falkland Island, French Southern Territories, Heard &Mc Donald Island, MayotteIsland, Midway Island, NauruIsland, Niue, Pitcairn, Sao Tome & Principe, Somalia, St. Pierre & Miquelon, Svalbars& Jan Mayen, Tokelau, Wake Island, West Sahara.