We hope you love what you ordered. If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange or refund within 30 days upon the dispatch of your order.After this time we cannot guarantee that the shop will accept the order for refund.
The Security Tag printed with our logo COLOURS OF MY LIFE must still be intact and attached to returned items.
To change a product, you have to take the following steps:
• We can change the returned product with a similar one, a different size (the same code, model, colour, material), depending on stock availability.
• If you want to change it for another product (other code, model, colour, material), you will pay the price difference on delivery, if the product is more expensive. We can send to you the new exchange product only after you have returned the initially bought product. The refund of the value of the product, or as appropriate, its replacement shall be made up within 30 days from to return.
• In every case of return or replacement of products as a result of cancellation of the purchase, the client pays the return or replacement shipment costs.
Refunds will be processed as soon as returned items have been checked and accepted by COLOURS OF MY LIFE.
For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Returns must be shipped within 30 days of the order delivery date.
Return Terms and Conditions
tems must be returned unworn, unwashed, undamaged and unused with their original tags. The Security Tag COLOURS OF MY LIFE must still be intact and attached to returned items. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded;
Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original tags, packaging and other accessories (dustbags, garment covers etc.) received with the order.
In the case of defective or incorrect merchandise, clients must follow the instructions above. COLOURSOFMYLIFE.CO.UK reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
COLOURSOFMYLIFE.CO.UK reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
Once our shop has received your returnand it complies with our returns policy, we will refund you by your original payment method.
Under the conditions set forth under Article 4 paragraph 1 letter b) of the Government Ordinance 130/2000, when purchasing products from COLOURSOFMYLIFE.CO.UK, the buyer is entitled to return/have his product replaced only once.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.